Frequently Asked Questions
Everything you need to know about your Nathan James experience.
What is the Nathan James lifetime warranty?
We stand by our products. All Nathan James furniture comes with a lifetime manufacturer warranty covering any defects in materials or workmanship for as long as you own the product.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard ground shipping usually arrives within 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 90 days for a full refund, no questions asked.
Do I need professional tools for assembly?
No. Most of our furniture is designed for easy assembly in 30 minutes or less. We provide all necessary hardware and clear, step-by-step instructions in every box.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Shop Pay, and Affirm for monthly financing.
Are your products sustainably sourced?
We are committed to quality and responsibility. We use sustainably sourced materials whenever possible and work closely with our manufacturers to ensure ethical production standards.